All of our products have a two-year (2-year) warranty when the damage or defect is attributable to us. If you are returning a product for reasons attributable to Mr. Wonderful (a defective product or a product that does not match the SKU you purchased), Mr. Wonderful will pick up the product and exchange it for the correct one and will bear the costs of returning and exchanging it (except for additional costs resulting from choosing express delivery, in which case the customer will bear that cost).
In order to handle the incident, we need you to report it by e-mail to firstname.lastname@example.org, stating the reason for the incident, the order number (this is essential in order to locate the purchase), the delivery note and photos of the damaged or incorrect products so we can assess the situation.
You must have the receipt in order to exercise the warranty right.
Once you have received this information, we will contact you to tell you the steps to take. You must inform us of the product's non-conformity within two (2) months of becoming aware of the defect.
If it is not objectively possible to replace the product with another of the same kind, Mr. Wonderful will return the price you paid for it.
Our warranty does not cover:
a) Negligent or violent use of the product.
b) Injuries arising from manipulation or alteration of the product.
It is important always to follow any usage or installation instructions for the products we supply. If in doubt, please contact us by e-mail at email@example.com so we can give you advice on how to use the product.