A. I HAVE RECEIVED THE WRONG PRODUCT OR A PRODUCT THAT IS BROKEN OR DEFECTIVE.
Mr. Wonderful always checks that the products sent are the same ones as were ordered. However, in the unusual event we have sent you the wrong product, please write to firstname.lastname@example.org with photos of the product you received and the delivery note you received with the order. In the e-mail subject, state the number of the order you placed, so we can process it and provide you with a solution as soon as possible.
If, on the other hand, the item you ordered is broken or defective, please write to us straightaway to find out if it is covered by the warranty. For more information about this kind of incident, please read the following section.