A. I HAVE CHANGED MY MIND:
If you have changed your mind or you are not satisfied with your purchase, you may return it within 14 calendar days from the date on which you received the products. In order to do so, please contact us in writing by sending an e-mail to email@example.com, stating the necessary details to track down your purchase. When we receive your e-mail, we will notify you, by e-mail, that we have received it and tell you how to proceed.
In this case, customers must return the product in perfect condition without undue delay, and no more than 14 calendar days after receiving the products. In these cases, Mr. Wonderful will reimburse the entire cost of the purchase. However, the customer bears the direct cost of returning the products.
Mr. Wonderful shall pay the reimbursement within 14 calendar days of the date on which we are informed of the decision to return the purchase and it will do so through the same form of payment as the customer used for the initial transaction. Mr. Wonderful reserves the right to withhold reimbursement until the products have been received.
B. I ORDERED SOMETHING TO GIVE IT TO SOMEONE AS A GIFT AND IT DID NOT ARRIVE ON TIME. CAN I RETURN IT?
Deliveries generally tend to take around 2 to 5 working days to arrive at your home after you have confirmed your purchase. We cannot accept responsibility for any delivery delays caused by the courier service selected, so if you are buying something for a specific date, we advise purchasing well in advance. You can return products with no problems if you inform us within 14 days of receiving them.
C. CAN I RETURN AN ORDER FROM ABROAD?
To return a product, write to firstname.lastname@example.org, stating the number of the order you placed, the product you are returning and the reason why; we will then tell you the steps to follow to return it.