A. INFORMATION ABOUT DELIVERY TIMES
We have different delivery options. Depending on the option you choose, your order may take a longer or shorter time to deliver. Once you have confirmed your purchase, we take within 24 hours (on working days) to hand it over to the selected courier service. After that, they will send you an SMS or e-mail stating your delivery's tracking number. In this way you can check the status of your order at any time with the delivery company.
Deliveries generally tend to take around 5 to 10 working days to arrive at your home after you have confirmed your purchase.
During promotional periods delivery may take a little longer than usual.
We cannot accept responsibility for any delivery delays caused by the courier service selected; however, we seek to ensure that the options we offer are trustworthy and provide a good service.
B. MODIFYING OR CANCELLING AN ORDER.
Once the order has been confirmed, it goes straight to the warehouse, where it is processed. Because we process orders so quickly, we are unable to process cancellations or changes to items. However, you can return items after receiving them.
C. I NEED AN INVOICE
To obtain an invoice for your order, write to [email protected], stating your full invoicing details, the number of the order you placed and the e-mail address you want the invoice to be sent to. You will receive the invoice by e-mail within a few days.
D. WHICH COUNTRIES CAN I SHOP ONLINE FROM?
We currently deliver to the following European countries: Germany, France, Italy, Luxembourg, the Netherlands, Portugal, Spain, the United Kingdom, Denmark, Sweden, Greece, Ireland, Belgium, Austria, Finland, the Czech Republic, Bulgaria, Croatia, Latvia, Lithuania, Estonia, Romania, Hungary, Slovenia and Slovakia.
E. PRODUCTS THAT ARE ‘TEMPORARILY OUT OF STOCK’
If you would like to be informed of when a product will be available again, all you have to do is activate the stock alert provided with each product; then, when we have it back in stock, we will send you an e-mail notifying you.
F. I HAVE NOT RECEIVED THE ORDER CONFIRMATION E-MAIL. HAS MY ORDER BEEN PROCESSED?
If you have not received the confirmation e-mail but you saw the message containing your confirmed order number in the online store and you have been charged, you can be certain that your order has been successfully processed. The reason you have not received the e-mail may be that there is an error in the address, the e-mail has been mistakenly sent to your spam folder or there has been a computer problem on our side when sending the confirmation e-mail. You will receive your order without any problems.
If you have not been correctly charged, you can contact us at [email protected] and we will personally confirm your order status.
G. CAN I REMOVE AN ITEM FROM MY ORDER?
We cannot make any changes to orders that have been placed. However, you can return the item once you receive the order.
H. CAN I CHANGE MY DETAILS ONCE I HAVE PAID FOR THE ORDER?
If we are still processing the order we generally can make a change to your details; if the delivery company already has your package, it is likely they will be able to process it but they may charge you extra to do so.